Refund and Returns Policy Last update 1 year ago

Welcome to Experts Hut at https://expertshut.com! We are dedicated to delivering a seamless and satisfying experience for both our freelance experts and clients. To ensure transparency and fairness, we have established the following Refund and Return Policy.


1. Refund Policy for Clients:


1.1 Disputed Payments:


If you encounter an issue with the quality or delivery of a freelance service, we encourage you to first communicate with the expert to resolve the matter. If you are unable to reach a satisfactory resolution, you may open a dispute within 3 days from the delivery date. Our dispute resolution team will then review the case and mediate between you and the expert.


1.2 Eligibility for a Refund:


Refunds may be granted in the following situations:


  • The expert fails to deliver the agreed-upon service.
  • The delivered work significantly deviates from the agreed-upon scope.
  • The expert violates our platform's terms of service.
  • Fraudulent activity or unauthorized charges occur on your account.


1.3 Refund Process:


To request a refund, please contact our support team with details of the issue. We will assess your case promptly, and if eligible, we will issue the refund as a website credit to your Experts Hut account.


1.4 Refund Timeline:


Refunds typically take 7 business days to process as website credits, depending on your payment provider. We will make every effort to resolve your request as swiftly as possible.


2. Return Policy for Experts:


2.1 Client Requests for Returns:


Clients may request revisions or modifications to the delivered work within 3 days of receiving it. Experts are encouraged to cooperate and provide reasonable revisions to meet the client's expectations.


2.2 Eligibility for a Return:


Returns may be requested by clients in the following cases:


  • The delivered work does not meet the agreed-upon requirements.
  • The expert fails to fulfill agreed-upon revision requests.


2.3 Return Process:


Clients must submit a return request detailing the reasons for the return. Experts are obligated to respond promptly and collaborate with clients to address their concerns.


2.4 Return Timeline:


Returns should be resolved within 7 business days from the date of the client's request. If an agreement cannot be reached, the client may escalate the issue to our support team for mediation.


3. General Provisions:


3.1 Mediation:


If disputes between clients and experts cannot be resolved mutually, our support team will mediate and provide a fair and impartial resolution.


3.2 Exceptions:


This policy may be subject to exceptions or adjustments in unique circumstances, as determined by our support team on a case-by-case basis.


3.3 Policy Updates:


We reserve the right to modify or update this Refund and Return Policy at any time. Changes will be effective upon posting on our platform.


By using Experts Hut at https://expertshut.com, you agree to abide by this Refund and Return Policy. We aim to provide a secure and reliable platform for all our users and will make every effort to ensure fair and transparent transactions.


If you have any questions or require assistance, please contact our support team at Refund@expertshut.com.


Thank you for choosing Experts Hut!